FAQs

Desertfest NYC 2023 takes place at Knockdown Center from Friday September 15th – Saturday September 16th 2023. There is an exclusive pre-party show at Saint Vitus Bar on Thursday 14th September.

Head to the Venues page for more info on how best to plan your visit.

Desertfest is an all-day event & stage times will be released a couple of months before the event – the approx time for doors will be 3pm each day.
Thursday’s Saint Vitus pre-party is an evening only event.

Yes, Desertfest operates a strict 21+ policy across all venues. There are no exceptions to this rule.

Weekend & Day Tickets are on sale now! 3-day passes allow you access to Thursday’s Saint Vitus pre-party, alongside both days at Knockdown Center. There will be no individual day tickets released for Thursday’s pre-party.

Your 2-day pass allows you access to Friday + Saturday at Knockdown Center, across all stages.

Day tickets are on sale now via THIS link.
There are no day tickets for Thursday’s Saint Vitus Pre-Party 

Yes, once you have collected your wristband you are free to come & go. There will be a cloakroom on site.

There is one stage at Saint Vitus Bar for Thursday’s pre-party.
There are two stages on Friday at Knockdown Center – Main Stage & Texas. 
There are three stages on Saturday at Knockdown Center – Main Stage, The Ruins & Texas. 

Your tickets provide you access to all stages, although stages do vary in capacity so make sure you get in early if you want to catch an act!

The short answer is no, we don’t post out physical tickets in advance – all tickets are exchanged for a wristband on arrival. It takes less than a minute to create an account with DICE to purchase an e-ticket. Download the app on the App Store or Google Play, enter your phone number, tap a few buttons and you’re in.

Head to your Tickets tab, and you’ll see a list of all your upcoming events. Tap on ‘Desertfest 2023’ to see your ticket.

In order to combat touting/scalping, the QR code that gets you into the festival won’t appear until two hours before the event. Dice always send a back-up door list to the ticket exchange ahead of the event, so if you have any technical difficulties on the day, you will always be granted entry by showing a valid photo ID that matches the name on your tickets.

If you can’t see your ticket email help@dice.fm.

Sending tickets to your pals is super simple on DICE. First off, just make sure they have a DICE account, as we can only transfer tickets between DICE users.

Head to the Tickets tab in the app, and tap on the ticket you want to send. At the bottom of the screen you’ll see the option to Send To A Friend. Tap it, enter your buddy’s number and you’re all good.

If you have any issues transferring your tickets or have any questions about this feature, just holler at https://dice.fm/contact

Desertfest has a strict no refund policy, unless something has happened in extreme circumstances.

You must contact DICE if there are any questions regarding ticketing, who can be reached HERE.

Our only official ticketing outlet is DICE and if you have bought a ticket from a third party re-seller, Desertfest is not liable for any issues. 

If you’ve lost, smashed or otherwise mangled your smartphone, just get in touch at help@dice.fm and the team will do everything they can to make sure you can still get in to Desertfest.

If you’re low on data or your wifi is dodgy, don’t worry. As long as you’ve viewed your tickets at least once since purchase, they’ll be available to use offline. And if you accidentally delete DICE from your phone, you won’t lose your tickets – they’ll still be there if you re-download and log in again.

If you don’t have a smartphone and can’t download the DICE app, don’t sweat – you can still purchase tickets quickly and easily from the DICE.fm website

Just complete your purchase as usual and make sure to take some official photo ID with you to the ticket exchange, where the staff will have your name on their door list. The DICE support team can advise in advance if necessary, just get in touch at https://dice.fm/contact

Knockdown Center & Saint Vitus Bar observes all local laws governing live events. At the time of writing, proof of vaccine and mandatory masks are not required for this event, although highly suggested in crowded areas. We please ask that all visitors test prior & do not attend if showing symptoms. Please visit New York City’s “Key To NYC” guidelines to find out more re. government policies. 

Please mail@knockdowncenter.com stating that you will attending Desertfest, and with your particular needs so we can alert staff before doors. Please try to arrive early and alert our box office staff or security when you arrive. They will make sure you’re taken care of and comfortable.
We can also pre-arrange on-site parking for Accessible Vehicles, when needed. Feel free to reach out to mail@knockdowncenter.com with any other questions.

We receive requests from many bands wishing to play Desertfest on a daily basis, we do our best to give everyone a listen. The line-up for 2022 is now complete.

Please contact PRESS for more information on how to apply for accreditation to Desertfest. Please get in touch sooner rather than later.